PRIVACY POLICY

The Australian String Quartet (ASQ) takes the privacy of your personal information very seriously.

Personal Data Collection
The ASQ may request your data throughout the ticket-buying, subscription, donation and enews subscription processes, directly through the ASQ website, written communication, telephone hotline or ticketing agency. The only details that the ASQ will collect are those you choose to supply at the time of completing any of the processes above. This data will be used for the purpose of carrying out the ASQ’s activities as a performing arts organisation. This information may include (but is not limited to) your name, mailing address, email address and phone number (Personal Information) and may include sensitive and health information (eg dietary requirements) where necessary for ASQ to properly provide such services to you.

The ASQ uses appropriate measures to secure your personal information. When you subscribe, purchase or make a donation online, all of your personal information including your name, address, and your credit card details are encrypted using a secure server for maximum security.

Communications
This ASQ website uses cookies user browsing information gathered throughout the browsing process in order to undertake online advertising retargeting and prospecting activities across the internet. In retargeting and prospecting, information is collected and then used across the internet to show targeted advertisements based on the collected information. You can disable the use of cookies in your browser by accessing the relevant settings section.

The ASQ uses personally identifiable information for essential communications, such as emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional communications relevant to your interests. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by contacting us are clicking ‘unsubscribe’ at the bottom of ASQ mass emails.

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us.

Third Parties
The ASQ will not rent or sell your personal information to third parties. The ASQ may at its discretion use other third parties to provide essential services for ASQ business processes. The ASQ may disclose information as necessary for the third party to provide that service on the ASQ’s behalf. These third parties are prohibited from using personally identifiable information for any other purpose than that for which they are engaged. The ASQ does not share any information with third parties for any unknown or unrelated uses.

Security Capabilities and Policy for Transmission of Payment Card Details
The Australian String Quartet website is implemented by I-Nex and ticketing, subscriptions and donations are powered by ArtFuel. To ensure the security of your credit card transaction, the ASQ site uses 2048 bit SSL encryption.

Your credit card information is handled by our payment provider Stripe and it is not stored or exposed to any Australian String Quartet systems at any time. Please do read the Stripe Privacy Policy statement in addition to this document.

ACCESS AND INCLUSION
We are committed to an inclusive, welcoming environment that respects and values the contribution of all people regardless of ability, age or background. We acknowledge that one-in-five Australians (over four million people) live with some form of disability (1). Many of these people experience serious disadvantage in areas such as education, employment, and access to cultural events including the arts. We recognise that under Federal legislation, it is unlawful to discriminate against someone based on their disability or treat a person with a disability less favourably than a person who does not have a disability (2). We are committed to ensuring people with a disability can engage with the full range of our annual performance programs on offer and seek to encourage participation through the ongoing development and delivery of our AAP strategies. We liaise with venues to provide accessible seating options for our performances and endeavour to provide key information in a simple and accessible format.

1 Australian Bureau of Statistics, 2015
2 Disability Discrimination Act ,1992 and Equal Opportunity Act, 1995

TERMS AND CONDITIONS

GOODS AND SERVICES OFFERED
The financial services available through this website are online subscriptions and donations. You may use your credit card to subscribe to the Australian String Quartet or to make a donation to the Australian String Quartet Inc Public Fund. Donations are made via a tax-deductible fund listed on the Register of Cultural Organisations maintained under subdivision 30-B of the Income Tax Assessment Act 1997. ABN: 13 473 627 792. A tax receipt will be issued for all donations.

REFUND POLICY
Tickets are not refundable and all sales are final once payment has been made.

Donations on line are non-refundable. In the event of a disputed transaction, or an error in the amount of the transaction contact, Angelina Zucco, Chief Executive, Australian String Quartet at or 08 8313 4775.  The currency of all transactions will be made only in Australian dollars.  Export or legal restrictions are not applicable.

ASQ+ SUBSCRIPTIONS

Renewing Subscribers
Renewing Subscribers can retain their 2019 seating if they subscribe up to and including 7 October 2019. After this date their seats will be released for sale. Seating change requests will be accommodated to the best of our ability. Where it is not possible to satisfy a change request, the original seats will be allocated.

Processing your subscription
Tickets will be allocated in date order of receipt, prioritised as follows: renewals without changes, renewals with changes, new subscriptions. Seats are subject to availability and tickets will be mailed by December 2019.

Exchange and replacement Subscriber tickets
Subscription tickets can be exchanged for National Tour concerts in alternative cities throughout the year, subject to availability.  Please note that ticket exchanges must be for performances in the same calendar year. Tickets are transferable and able to be replaced if you lose them.

Bonus tickets
Each subscriber household is entitled to receive two bonus tickets to introduce a guest/s to the ASQ.  You can request two tickets for one concert or one ticket for each of two concerts.  Bonus tickets will be sent at the same time as your subscription tickets.  Bonus seating is allocated separately to subscription seating.  Please note you may not be located next to your bonus ticket guests. Recipients of Student Gift Subscriptions, selected subscription promotions and give-away subscriptions do not receive Bonus Tickets.

Extra benefits
The ASQ will communicate ASQ+ benefits via email only. Benefits may include (but are not limited to): ticket discounts to selected ASQ presented performances; discounts to selected official ASQ merchandise; pre-sale time periods to selected ASQ performances; and invitations to ASQ presented events that is not a concert.

Competitions and Give-Aways via the website and/or the E-Newsletter or ASQ surveys

For competitions/giveaways through which entrants must answer a specific question, unless otherwise stated in the premise: a winning entry/entries will be drawn at random; the first entry/entries drawn containing the correct answer will win. For competitions/giveaways through which entrants must provide a response, unless otherwise stated in the premise, a winning entry/entries will be chosen by a panel representing the Australian String Quartet based on creativity, originality and adherence to the brief, at the discretion of the ASQ. Competition winners will be published on this webpage.

All competitions/giveaways for which entrants must not submit a specific answer or response, winner(s) will be chosen at random.

The ASQ does not take responsibility for technology, environmental, power failures, internet speeds or any other elements which may effect the registration or entry of any competition.

All prizes/giveaways are non-transferable. By entering an Australian String Quartet competition, all entrants expressly agree to these terms and conditions.

Staff, volunteers and partners of the Australian String Quartet and their families are not eligible to win prizes distributed via competitions and give-aways administered by the Australian String Quartet.

Concession Price Type
Pensioners, Healthcare Cards (including Seniors Health Cards) and full-time students are eligible for concession.  We regret that Seniors Cards are not eligible for a concession.  Proof of status may be requested if not on file.

CANCELLATION POLICY 

National Season 2020
Should the Australian String Quartet be required to cancel an event, full refunds will apply to all patrons, otherwise, no refunds or exchanges apply.

ASQ Festivals (including Dunkeld Festival of Music, Margaret River Weekend of Music, Dungog Weekend of Music
If a patron cancels a booking six weeks prior to the event, the ASQ will refund the ticket price in full.  If a patron cancels a booking between six and two weeks prior to the event, a cancellation fee of 20% of the package price will apply.  If a patron cancels up to 14 days prior to the event, no refund will be offered.  Should the Australian String Quartet be required to cancel the event, full refunds will apply to all patrons.

ASQ LICENSING
For information on the ASQ’s Direct Licensing Policy (Public Performance and Communications Rights) please refer to our Direct Licensing Policy.   You can also contact the ASQ, OneMusic Australia or the Phonographic Performance Company of Australia (PPCA) for ASQ sound recording licences for public performance.

Organisation details:
Angelina Zucco
Chief Executive

Australian String Quartet Inc.
Level 1 Hartley Building
The University of Adelaide
Adelaide SA 5005

Freecall 1800 040 444.
Email: asq@asq.com.au
ABN 13 473 627 792